Frequently Asked Questions

No, HygGeo is not a scam. We are a legitimate sustainable travel platform that helps you discover eco-friendly experiences.

Here's how we operate:

• We don't handle bookings directly - All bookings are processed through external, verified booking platforms and tour operators
• We're a discovery platform - Think of us like a curator or directory that lists verified sustainable travel experiences
• No payment to HygGeo - You never pay us directly. When you click "Book Now," you're redirected to the official booking site of the experience provider
• We verify providers - We carefully curate experiences and only list providers with legitimate operations and sustainability credentials
• Transparent partnerships - We may earn a small commission from some bookings, but this never affects your price

HygGeo combines the Danish concept of hygge (finding joy in simple, mindful moments) with sustainable travel. We're a platform that helps conscious travelers discover eco-friendly accommodations, experiences, and destinations that align with their values.

We help you:

• Discover verified sustainable travel experiences
• Connect with like-minded eco-conscious travelers
• Plan trips that minimize environmental impact
• Support local communities and responsible tourism
• Find authentic, mindful travel experiences

HygGeo operates on an affiliate commission model, similar to platforms like TripAdvisor or Booking.com.

Here's how it works:

• When you book through links on our site, we may earn a small commission from the booking platform or tour operator
• This commission comes from their marketing budget - it doesn't increase your price
• You pay the same price as booking directly (sometimes even less with exclusive deals)
• This model allows us to offer our platform for free to users

All bookings are handled externally through verified booking platforms and tour operators. Here's the process:

1. Browse - Explore sustainable experiences on HygGeo
2. Click "Book Now" - You'll be redirected to the official booking site
3. Complete booking - Book directly with the provider on their secure platform
4. Confirmation - You'll receive confirmation from the booking provider (not HygGeo)
5. Enjoy - Take your sustainable adventure!

Important: HygGeo does not process payments, hold reservations, or handle cancellations. All of these are managed by the experience provider.

No, you never pay HygGeo directly.

When you book an experience through our site, you complete the transaction with:

• The tour operator's booking system
• A third-party booking platform (like Viator, GetYourGuide, etc.)
• The accommodation provider's reservation system

Your payment information is processed securely by these established booking platforms - HygGeo never sees or stores your payment details.

Since all bookings are made directly with experience providers, cancellations and refunds are handled by them, not HygGeo.

To cancel or request a refund:

1. Review the cancellation policy shown on the booking page before booking
2. Contact the booking platform or tour operator directly
3. Follow their specific cancellation procedures
4. Refunds are processed according to the provider's policy

We carefully curate every experience on HygGeo using our Sustainability Scorecard. Each experience is evaluated on:

• Environmental Impact - Carbon footprint, waste management, resource conservation
• Local Community Support - Fair wages, local employment, community benefits
• Cultural Authenticity - Respect for local cultures and traditions
• Conservation Efforts - Wildlife protection, habitat preservation
• Certifications - Recognized eco-certifications (LEED, Green Key, etc.)

We also verify provider credentials, check reviews, and may conduct site visits for featured experiences.

Hygge (pronounced "hoo-gah") is a Danish concept that embodies coziness, contentment, and well-being through simple pleasures.

In travel, hygge means:

• Mindful moments - Slowing down to truly experience each destination
• Authentic connections - Building genuine relationships with locals and fellow travelers
• Simple pleasures - Finding joy in cozy cafes, scenic walks, and meaningful conversations
• Sustainable choices - Traveling responsibly to preserve these special moments for future generations

At HygGeo, we believe the best travel combines hygge's mindful approach with environmental responsibility.

You can browse experiences without an account, but creating a free account unlocks additional features:

• Personalized recommendations based on your travel style and sustainability preferences
• Bookmark experiences to save for later
• Trip planning tools to organize your sustainable adventures
• Community features - connect with other eco-conscious travelers
• Travel blogs - share your sustainable travel stories
• Exclusive deals from our sustainable travel partners

Signing up is free and takes less than 2 minutes!

Yes, we take your privacy seriously.

How we protect your data:

• Secure storage - All data is encrypted and stored securely
• No payment data - We never store credit card or payment information
• Limited data collection - We only collect what's necessary to provide our service
• No selling data - We never sell your personal information to third parties
• GDPR compliant - We follow international data protection standards
• You control your data - You can export or delete your data at any time

For more details, please read our Privacy Policy.